Always Mediate Solutions LTD

What is Mediation

Mediation is a voluntary and confidential process in which a neutral third party, known as a mediator, assists individuals or groups in resolving conflicts and reaching mutually acceptable agreements. Unlike litigation or arbitration, mediation focuses on collaboration and communication, allowing the parties involved to maintain control over the outcome.

During mediation, the mediator facilitates discussions, encourages open communication, and helps identify the underlying issues and interests of each party. The goal is to find a solution that satisfies everyone involved, fostering a sense of cooperation and understanding.

Mediation is commonly used in various contexts, including family disputes, workplace conflicts, commercial disagreements, and community issues. It offers several benefits, such as:

Confidentiality: The discussions and agreements made during mediation are private and not disclosed to anyone outside the process.
Control: The parties involved have the power to make decisions and reach agreements that work best for them, rather than having a solution imposed by a judge or arbitrator.
Cost-Effective: Mediation is often less expensive and time-consuming than going to court.
Preservation of Relationships: By promoting respectful communication and collaboration, mediation can help preserve and even improve relationships between the parties.

Why mediate

What is Mediation

Mediation offers several key benefits that make it an attractive option for resolving disputes. It is a cost-effective and time-efficient process, often resolving conflicts much quicker and at a lower cost than traditional litigation. Mediation is also confidential, ensuring that the details of the dispute and the resolution remain private. Additionally, it promotes collaboration and communication between parties, helping to preserve and even improve relationships. By empowering the parties involved to actively participate in finding a mutually acceptable solution, mediation fosters a sense of ownership and satisfaction with the outcome. Overall, mediation provides a flexible, professional, and empathetic approach to dispute resolution.

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About Always Mediate Solutions LTD

Our Mission

Our Approach

Our Mission

Always Mediate Solutions is a mediation company dedicated to fostering harmonious and productive resolutions to disputes. Leveraging extensive experience within the NHS and legal system, our founders are a compassionate and collaborative team. As a senior leader within the NHS and Partner in a law firm our founders have extensive experience resolving disputes and will provide comprehensive mediation in the workplace and will provide assistance in civil disputes, commercial arbitration and mediation for medical negligence

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Our Values

Our Approach

Our Mission

At Always Mediate Solutions, our work is guided by a clear set of principles that shape every interaction and outcome.

Compassion

We approach every situation with empathy and care, recognising the human experience behind conflict. We create a space where individuals feel heard, respected, and understood — because meaningful resolution begin

At Always Mediate Solutions, our work is guided by a clear set of principles that shape every interaction and outcome.

Compassion

Integrity

We work with honesty, neutrality, and transparency at all times. Our approach is grounded in strong professional standards, ensuring every interaction is handled with discretion, fairness, and respect. Clients can trust in a consistent, ethical, and professional service.

Collaboration

We believe in the power of constructive dialogue. By supporting open and respectful communication, we help individuals move forward together — building shared understanding and practical, sustainable solutions.

Excellence

We are committed to delivering a high-quality service that reflects both expertise and innovation. By combining best practice with flexible, responsive approaches, we tailor our work to each situation — ensuring thoughtful, effective, and forward-looking outcomes.

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Our Approach

At Always Mediate Solutions, we believe that meditation is a personal practice that should be tailored to your unique needs and preferences. That's why we offer a wide range of meditation services, courses, support with team culture and resources to help you find the approach that works best for you.

These services can be offered in person or online and can be tailored to your individual needs.

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Meet the team

Anna is an experienced senior NHS nurse leader with a strong background in workplace mediation. She is a qualified mediator and holds an MSc in Clinical Leadership. Anna was honoured to be chosen as a Florence Nightingale Fellow, where she worked with the Kings Fund and RADA Business School to expand her leadership and communication knowledge and training.

Anna has extensive experience in managing workplace conflicts, both with individuals and teams, and is an expert in understanding systems leadership and culture within organisations. She has successfully led large teams through various challenges and large scale organisation change projects. Additionally, Anna is an Inspire Improvement Fellow.

Passionate about compassionate leadership, fostering a positive internal external cultures, and promoting equality and diversity within teams, Anna advocates for the benefits of these values in terms of wellbeing, efficiency, cost-effectiveness, and patient safety. Her dedication to these principles, coupled with a commitment to professionalism, ensures that she provides effective and empathetic mediation services in the workplace.

Anna is committed to fostering harmonious and productive resolutions to disputes. Leveraging her extensive experience within the NHS, she brings a compassionate and collaborative approach to mediation. Her expertise in resolving workplace disputes enables her to provide comprehensive mediation services, ensuring that all parties involved reach a fair and amicable agreement.

Meet the team

Mark is a passionate and tenacious advocate. He has been a solicitor and litigator since 1991. He is a partner at a leading litigation law firm in London.

He has been involved in high level litigation and mediation for over 15 years.

He has experience in major brain injury claims, and spinal claims having achieved significant compensation on behalf of many victims who have suffered life changing injuries. He is known for organising Group Litigation claims.

Recently he has been one of four solicitors who formed a Strategy Group of legal advisers on behalf of the victims of the Grenfell Tragedy, assisting in guiding 14 law firms in the historic compensation settlement for 903 victims of the fire against 21 Defendants including governmental and corporate bodies.

He worked extensively with Bill Marsh and Lord Neuberger the Group Mediators. He is proud of this achievement in helping achieve a measure of justice on behalf of a group of victims who suffered so much as a result of the negligence of the Government and corporate bodies.

Mark is known for his empathy, and always acts in the best interests of the client providing down to earth understandable advice in what can be very emotional cases. He builds a lasting rapport with clients and guides them through the intricate claims process with sensitivity and common sense advice.

Mark is willing to mediate almost any type of dispute as he strongly believes that what clients need when they reach an impasse in their negotiations is not another “expert” on their area of their particular dispute but rather an “expert mediator” with the necessary skills and experience in high level disputes to facilitate a satisfactory resolution.

Frequently Asked Questions

Always Mediate Solutions LTD if you cannot find an answer to your question.

What is the mediation process?

Mediation is a structured and confidential process. It usually begins with individual, private conversations, followed by a joint meeting where appropriate. The mediator supports open, balanced discussion to help those involved reach a mutually acceptable way forward..

How long does mediation take?

Many mediations are resolved within a single day. More complex or sensitive situations may require additional sessions, depending on the needs of those involved.

Do we have to be in the same room?

Not necessarily. Mediation can take place face-to-face or remotely, and where needed, discussions can be facilitated without parties being in the same space.

Do we have to be in the same room?

Not necessarily. Mediation can take place face-to-face or remotely, and where needed, discussions can be facilitated without parties being in the same space.

Is mediation confidential?

Yes. Mediation is a confidential process. What is discussed is not shared outside of the mediation unless all parties agree, or where there are legal or safety obligations.

Is mediation voluntary?

Yes. Mediation is a voluntary process. It works best when all parties are willing to engage, even if they feel uncertain at the outset.

Is mediation suitable for all disputes?

Mediation is effective in many situations, including workplace, professional, and complex disputes. However, it may not be appropriate where there are serious safety concerns, safeguarding issues, or where formal investigation is required.

What if mediation doesn’t resolve the issue?

Mediation often improves understanding and communication, even where full agreement is not immediately reached. This can help reduce escalation and support more constructive next steps.

What are the benefits of mediation compared to formal processes?

Mediation is typically quicker, more cost-effective, and less adversarial than formal procedures. It allows individuals to retain control over outcomes and supports the preservation of professional and personal relationships.

Why choose Always Mediate Solutions?

Always Mediate Solutions offers a unique combination of:

Senior healthcare leadership and workplace expertise
Extensive legal and high-level dispute experience
A calm, impartial, and compassionate approach

We work across a wide range of disputes, supporting individuals and organisations to reach practical and sustainable resolutions.

How do I get started?

If you would like to explore whether mediation is the right approach, we offer an initial confidential discussion. To arrange this please email

info@alwaysmediatesolutions.co.uk

Fees

We believe in fair and transparent pricing and will always discuss and agree fees with you before any mediation takes place.

Initial telephone consultation: Free
Mediation sessions: From £600 per mediation session

Fees vary depending on the complexity of the mediation, the number of parties involved and the anticipated duration of the process.

A clear fee proposal will be provided and agreed in advance, ensuring there are no unexpected costs.

Please contact us for a confidential discussion and personalised quotation.

Cancellation Policy

To ensure that we can offer appointments to all those who wish to use our services as efficiently as possible, it is really important that when an appointment is made to see one of our mediators that it is kept unless there is a very important reason not to.

We appreciate that it is not always possible to keep a meeting date and of course for emergency situations then this is understandable, however, if you cancel your appointment without a suitable reason with less than 48 hours’ notice (excluding weekends) we reserve the right to charge a cancellation fee.

This also applies to us having to cancel/end a meeting early if you are in breach of the Agreement to Mediate, for example if you allowed anyone else to be in the mediation (on or off camera) without prior agreement from the mediator and the other party.

Whilst we would always prefer not to charge cancellation fees we have put this policy in place so that we can be as fair as possible to all of our clients.

Please see the table below for the short notice cancellation charges that we apply.

Less than 48 hours £250

Less than 24 hours or No Show £500

Where you have money on account with us this fee will be taken from the available funds. For the purpose of clarity, at the mediation stage, if one client cancels at short notice then these charges will apply to the client that cancelled, if it is joint decision to cancel the appointment then this fee will be shared.

If you cancel with short notice but wish to re-book a session with us we will apply the charge and will only make the further booking once this has been paid in full.

For legal aid clients who receive our service free of charge we are contractually unable to charge a cancellation fee. However, we cannot accept last minute cancellations from any of our clients as this makes our service difficult to operate efficiently. If you do cancel your appointment with us at short notice (within 48 hours) and are in receipt of legal aid we will offer you one further appointment only before we will refuse any further bookings.

By agreeing to meet with us you accept the application of this cancellation policy in relation to all of the services that we offer.

This policy is at the discretion of Always Mediate Solutions Limited.

Terms and condition

Website details

This web site is published by Always Mediate Solutions Ltd (a company registered in England and Wales).

Legal jurisdiction and site usage

If you access this web site, you agree to be bound by the terms and conditions contained in this message.

This web site is operated from England and is consequently considered to fall under the jurisdiction of English Law. By accessing this site, you agree that the Courts of England and Wales shall have exclusive jurisdiction over any dispute arising over this message or from usage of this site.

Warranty

Information on this web site is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice.

About Feedback and its Use

Any comments or materials sent to Always Mediate Solutions Limited including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such documents (collectively "Feedback"), shall be deemed to be non-confidential.

Always Mediate Solutions Limited shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation.

Furthermore, Always Mediate Solutions Limited shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including but not limited to developing and marketing services incorporating such Feedback.

Users should be aware that this site does not use any encryption and consequently we cannot guarantee the privacy of any information provided to us through this site.

Other websites

Always Mediate Solutions Limited makes no representations whatsoever about any other web site which you may access through this one. When you access a non- Always Mediate Solutions Limited web site, please understand that it is independent from Always Mediate Solutions Limited, and that Always Mediate Solutions Ltd has no control over the content on that web site. In addition, a link to a non- Always Mediate Solutions Limited web site does not mean that Always Mediate Solutuons Ltd endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of viruses, worms, trojan horses and other items of a destructive nature.

Our liability

In no event will Always Mediate Solutions Limited, be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or for any other hyperlinked web site, including (without limitation) any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

Similarly the company or any of its Mediators are not responsible for the outcome, advice or facilitation process.

Other

Please note that detailed professional advice should be obtained before taking any action on information contained within this site.

Resolve Conflict. Move Forward.

Always Mediate Solutions